FAQs

Is The Moon Dust Real?

All our moon dust is purchased from the International Meteorite Collectors Association (I.M.C.A.) director. The I.M.C.A. is a nonprofit corporation that adheres to the strictest standards of authenticity. The buyer has been a member of the I.M.C.A. since the beginning, his IMCA number is 2185, which can be referenced on the I.M.C.A. website at http://imca.cc/

How do we know it is a real piece of the Moon? The moon is constantly hit by meteorites itself and with no atmosphere and little gravity, larger impacts will eject lunar rocks into space. After this impact, this meteorite will eventually be brought down to Earth by the Earth's gravitational pull. Scientists and universities all around the world examine meteorites and compare them with a known lunar material, e.g. samples collected during the Apollo missions. The composition of gases and isotopes found is so unique that they can say for sure the material originated from the moon.

WHAT IF MY RING BAND OR CHAIN BREAKS?

No worries. If it's been less than 30 days of shipping, then you can send your item back and I will replace the band or chain for you with no charge.

If it's been after 30 days, feel free to still send it back to me. I will replace the stone.

The cost varies from £5 and up. Shipping fees will be applied if 30 days have passed.

 

CAN I RETURN CUSTOM OR PERSONALISED ORDERS?

I'm afraid we cannot accept returns or refunds on Custom or Personalised orders unless damaged when received in the post.

If it arrives damaged, please message immediately so I can help resolve any issues.

I must have the item returned to me to evaluate the return. If I can't, I will return the item back to you if It isn't salvageable.

Shipping fees will be applied.